Delivery + Returns

• Patterns only: £2.50 - no matter how many you order!
  
• 1 signed book with any number of patterns: £4.50
  
• 2 signed books with any number of patterns: £9.00
  
• 3 signed books with any number of patterns: £13.50
  

Orders containing one or more books are sent in separate parcels to keep shipping costs as low as possible.

Most UK orders arrive within 2–4 working days of dispatch.

If your order hasn’t arrived, please allow 14 working days before contacting us, as Royal Mail services can occasionally be delayed.

Should your order be lost in the post,
we will replace the items within your order within 30 days of purchase or offer
a full refund.

Please ensure your delivery address details
are entered correctly. Packages returned to us outside the 30-day purchase window due to an incorrect address will no longer be eligible for a refund.

Shipping rates are calculated at checkout based on your location.

We are not part of the Import One-Stop Shop (IOSS) VAT scheme.

As of 1 July 2021, European orders are subject to:

• VAT
  
• Customs clearance fees
  

These charges are set by the destination country and are the responsibility of the customer.

If customs charges are refused by the customer and parcels are returned, we will offer a full refund of the ordered items, less the delivery fee, provided we receive the package within 30 days of purchase.

If the package needs to be resent, you will be asked to pay the postage fee again.

If you’d like more information, we recommend contacting your local customs office.

We are fully compliant with the General Product Safety Regulation (GPSR) and prioritise the safety of our customers. Our paper patterns are made up from a low-risk paper templates and instruction booklet for sewing clothing. However, caution is advised when using related sewing tools:

• Sharp tools, such as scissors and needles, can cause injury, so handle them with care and keep your hands clear of sharp objects.
• Children should always be supervised when using sewing equipment.
• Use appropriate fabrics and wash materials before use to avoid skin irritation.
• Follow proper techniques to prevent mistakes or injury while sewing, and refer to the included instructions and additional resources for guidance on safe handling.

Safety information will be translated into the customer's language, depending on the destination country of the goods. The product includes a dispatch note with the product SKU number for identification. Additionally, we have systems in place for traceability, with barcodes and batch codes present on the product.

EU Authorised Representative:
Global Trade Department NI, Office 834, 92 Castle Street, Belfast, BT1 1HE, Northern Ireland.
Email: contact@globaltradedept.com

For more information about our GPSR compliance and safety measures, please contact us at hello@tillyandthebuttons.com or explore the resources available on European Commission website.

European orders usually arrive within 5–10 working days.

If your parcel hasn’t arrived, please check with your local postal service or customs office for any outstanding fees before contacting us. If your parcel still cannot be located, it is likely that it has been refused by customs and returned to us or destroyed.

Please allow 45 working days before contacting us, as international postal services can occasionally be delayed due to customs. We will notify you by email if we receive your package back, which may occur outside the 45-day window.

Shipping rates are calculated at checkout based on your location.

Any customs duties, import taxes or fees charged by your country are the responsibility of the customer.

Good news for US customers: sewing patterns and books are exempt from US tariffs, and only incur a small Royal Mail handling fee (already factored into checkout shipping costs).

International orders usually arrive within 7–12 working days.

If your parcel hasn’t arrived, please check with your local postal service or customs office for any outstanding fees before contacting us.

If your parcel still cannot be located, it is likely that it has been refused by customs and returned to us or destroyed.

Please allow 45 working days before contacting us, as international postal services can occasionally be delayed due to customs. We will notify you by email if we receive your package back, which may occur outside the 45-day window.

Check out our in-depth guide to using PDF sewing patterns.

No problem! Create an account to access all your PDF patterns in one place, anytime.

Still stuck? Email us with your order number and we’ll help you out.

• Please allow up to 10 minutes for the email to arrive
  
• Check your junk or spam folder
  
• Add hello@tillyandthebuttons.com to your safe senders list
  

If you’re still stuck, contact us with your order number and we’ll be happy to help.

After purchasing your workshop, you’ll receive an email separate to your order confirmation with instructions on how to access your course.

If you can’t find it (or it’s vanished into the email abyss), just follow these steps:

1. Head to www.tillyandthebuttonsworkshops.com and select 'Login' at the top right
   
2. Click “Forgot your password?”
   
3. Enter the email address you used at checkout
   
4. Click “Get New Password” and check your inbox
   
5. Follow the link to set your password and you’re in
   

Once logged in, you can start your workshop anytime.

If your workshop includes a PDF pattern, we’ll send you a separate email with instant access to your files.

You can also download the workshop pattern files and other resources from the ‘Gather Your Supplies’ module when you log in to the workshop.

We accept returns on unused, unopened items in their original condition, with proof of purchase.

• Returns must be requested within 14 days of purchase
  
• Faulty items can be returned within 30 days for a refund or replacement

Unfortunately, we can’t accept returns on fabric, ribbon, elastic or supplies cut to order, along with gift wrapping - unless the item is faulty.

Because digital products are available instantly, returns are limited.

You may request a refund within 14 days of purchase, provided:

• The PDF has not been downloaded, or
  
• The workshop has not been accessed
  

Once a download link is clicked or a workshop login is used, the product is considered accessed and refunds may not be available.

If a digital product is faulty, you’re entitled to a repair or replacement. If we can’t resolve the issue within a reasonable time, we may offer a full or partial refund.

Seconds patterns have minor cosmetic imperfections to the envelope only - such as small tears, marks or creases. The pattern sheets and instructions inside are complete and unaffected.

Because these items are discounted seconds, they are non-refundable.

Please download and complete our Cancellation Form.

Physical returns

• Print and include the form with your return
  
• Return items in their original packaging
  
• Postage costs are non-refundable unless the item is faulty or incorrect
  
• We cannot be held responsible for items that are lost or damaged in transit
  

Returns address:
Tilly and the Buttons Ltd
C4.04 Parkhall Business Centre
40 Martell Road
London SE21 8EN

Digital returns

• Email the completed Cancellation Form to hello@tillyandthebuttons.com
  
• We’ll review access data before confirming eligibility

Refunds are issued to the original payment method.

Once approved, please allow 7–10 working days for the refund to appear in your account.

If it’s been more than 10 working days, feel free to get in touch.