FAQ

ORDERS & SHIPPING

Shipping

We will aim to get all orders packed and shipped within 3 working days.  This can increase up to 10 working days during a pattern launch or sale.

We are using Royal Mail who are under extreme pressure during these exceptionally busy times. Please be aware that there may be a delay with Royal Mail during this period.  We very much appreciate your patience and understanding and ask that you don’t contact us about receiving your order until 14 working days after the order was placed.  

For our International Customers all orders will be sent using Royal Mail's second class service.  To Europe please allow 5 to 10 working days for arrival, to the rest of the world 7 to 12 working days. Things can take a little longer to arrive at international destinations, so please allow 30 working days after the order was placed before contacting us.

Customers outside of Europe ordering 3 or more patterns, a signed book and/or fabric or a kit will be sent using Royal Mail's tracked service.

Please note that if your country imposes customs duties, import tax or other fees at the border, these are the responsibility of the customer. If you need to know more, please contact your customs office.

EU Customers

As of 1st January 2021, EU customers placing orders over €22 may be taxed at the border and may incur a customs handling fee in the receiving country. Orders over €150 may also incur customs duties. These charges are the responsibility of the customer. The levels and thresholds vary from country to country - please contact the customs office in your country if you'd like to know more.

Thank you for supporting our small independent business.

Any concerns please contact the team at hello@tillyandthebuttons.com

Which countries do you ship to?

We send orders all over the world! Take a look at the delivery info for details of postage costs and estimated turnaround times. Prices are listed in British pounds.

How much is postage?

Postage prices are listed on the delivery page so you can see what you're paying before you go through to the checkout.

How do I pay for my goodies, please?

You can pay securely by Visa, Mastercard, American Express or PayPal.

I ordered a paper pattern but haven’t received it yet…

Please read our delivery information to see the expected waiting times for paper patterns. If you are paying with a PayPal account, please check that the account holds your correct delivery address as that is the one we will post your pattern to. If you are still having problems, please get in touch!

I ordered a digital pattern but haven’t received it yet…

Ooh noo! Digital patterns are sent to your email automatically a few seconds after payment has been made. Sometimes the email ends up in the spam or junk folder rather than your inbox - is it in there? If you paid with a PayPal account, it will have been sent to the email associated with that account - is it there? If you've looked in these places and still can't find it, the order might have been blocked by your email account, so drop us a line with your name, order number and the email address it was supposed to go to and we’ll be happy to sort it out for you.

I'm trying to download a digital pattern but it says "link expired". Help!

The link expires after you've clicked on it five times, so it sounds like you've already downloaded the pattern. Take a look on the desktop or downloads folder on your computer - your files should be there. Found them? If not, drop us a line with your name and order number and we'll be happy to help.

Can I return what I’ve bought?

But of course! Please take a look at our Returns Policy for details of when and how you can cancel your order or return what you've bought.

PATTERNS

I'm new to sewing - what should I make first?

We've got some fab sewing patterns designed with beginners in mind. They're super easy to make and fit, with no fiddly zips, buttonholes, darts or set-in sleeves. Check out the selection here!

What sizes do the patterns come in?

We currently have three size bands - a UK 6-20, a UK 6-24 and a UK 16-34.

Each pattern will have the size range in the description. We number our pattern sizes to avoid any confusion with ready-to-wear sizing, which can vary wildly between brands and is sometimes misleading! Much better to choose your pattern size based on your actual measurements so you can make something that fits you :)

Are you adding more patterns to your new UK 16-34 size band?

We are aiming to have four new 2021 designs (eek!), as well as four of our most popular patterns released this year with the UK 16-34 (US 12-30 / EUR 44-62) size band. 

Are measurements metric (cm) or imperial (inches)?

Both! Our patterns and books include both metric and imperial measurements so you don't need to waste any time converting them, you can get on with sewing.

I missed out on buying a printed copy of a pattern, will you be restocking it?

We have a limited line of printed patterns. If they were previously in print and now out of stock, they will be available as digital PDF-only patterns in the future. You could try seeing if one of our wonderful stockists still has the printed pattern for sale.

The digital files come with print-at-home and copyshop files so you have great options for printing the pattern. You might find this guide to printing digital sewing patterns or printing copyshop (A0) files.

Are your digital pattern files layered/projector friendly?

Our digital pattern files are not currently layered but it is something that we are hoping to introduce in future.  

What should I do if I find an error on your pattern?

Thanks for spotting that! We put tons of work into producing, testing and proofing each pattern. Alas we’re only human and mistakes happen, so if you think something is amiss please drop us a line so we can fix it. Any errors will be listed on the errata page. Thanks so much for your help!

BOOKS

Are the individual patterns shown here included in your books?

The patterns in the books are new and exclusive, and won't be available to buy as individual paper or PDF patterns. 

Do I have to download the patterns in your books?

Nope, the pattern sheets are included in the back of the book. They are printed on both sides of the paper though so it's a good idea to trace them off before cutting them out. Make It Simple has the patterns available for download with all book purchases and you can choose from the copyshop or print-at-home files depending on what you prefer.  Instructions can be found on page 9. Digital patterns are not currently available for Love at First or Stretch!

How do I use the patterns in your books if they are printed on both sides of paper?

Because sewing books feature lots of patterns, they are usually printed double sided or overlapping to keep the price down. To use them, all you need to do is trace them off first onto a large piece of paper - or trace them directly onto the fabric using dressmaker's carbon and a tracing wheel.

What languages does your book come in?

Love at First Stitch is currently available in UK English, US/Canadian English, French, CzechDanishDutch, FinnishGerman, Norwegian and Swedish.

Stretch! is currently available in UK English, Czech and German.

Make It Simple is currently available in German.

Why don't you make it available in Spanish/Italian/Russian...?

We'd absolutely love to, but we don't publish the books ourselves. The way it works is that a foreign language publisher buys the rights from our UK publisher. If you know of an international publisher who might be interested, please do tell them about the book!

ONLINE WORKSHOPS

How long does an online workshop take to complete?

That’s up to you! The beauty of the format is that you can tailor it to your pace and learning preference. The course is broken down into manageable, bite-size lessons – you may like to spread them out over five to ten evenings. Alternatively if you’d prefer a crash course all in one go, I’d suggest setting aside a weekend to follow the lessons and make your first top. Remember there’s no deadline and you can revisit the lessons whenever you like, so you can fit it around your other commitments.

What if I can’t finish the course straight away?

That’s fine! The course will be around for a long time – you’ll have access to it for as long as it’s available. We can’t guarantee “lifetime access”, you know, in case of a digital apocalypse or something, but we don’t plan to take the content down any time soon. We will give you a few months’ notice if for any reason we do decide to take the workshop down, so you’ll have plenty of time.

Will I get direct feedback on my own makes or sewing questions? Is there a student forum?

Most lessons include a discussion area for you to leave comments, ask questions, and chat to other participants. We will drop in every few days to answer questions and join in the discussion, but please note that this is a group course, and we may not be able to reply to every comment or question. If you have a burning question or technical issue, you can of course email us and we’ll be happy to help.

Will I be charged any additional transaction fees?

We won’t charge you any additional fees, but there’s a chance that your bank may charge you a small additional currency conversion or foreign payment fee, depending on their policies. Please check with your bank if you’re unsure.

Can I book a place on the workshop and share it with friends?

Purchasing a place on an online workshop entitles you to individual access – one place is not to be shared between more than one person. The content is copyright and not to be copied, shared or distributed, whether you profit from it or not.

Can I redeem a Tilly and the Buttons Gift Voucher against a workshop?

Yes you can!  Email hello@tillyandthebuttons.com with your name, address, gift voucher code and chosen workshop and Kate will be happy to create you a new account or add a workshop to an existing account.  

What’s your refund policy on online workshops?

Please see our returns policy under ‘Returning digital products’.

I’d love you to do an online workshop on…

That’s great, we’d love to hear your suggestions – drop us a line!

WHOLESALE & LICENSING

Can I sell garments I’ve made from Tilly and the Buttons patterns?

Sorry, but Tilly and the Buttons patterns are licensed for individual use only, and can only be used to make garments for yourself or as gifts. The garments you make from the patterns cannot be sold to others.

I own a shop – please can I sell your patterns and/or books?

Thank you so much for your interest! Please drop us a line at wholesale {at} tillyandthebuttons.com and we'll send you our wholesale information.

Can I teach a sewing class using your sewing patterns / the sewing patterns in your book?

Yes, you can! Each student will have to buy their own copy of the pattern or book as they are licensed for individual use only. If you plan to include the pattern/book in the price of the course, we can offer a wholesale discount on bulk purchases - please drop us a line at wholesale {at} tillyandthebuttons.com for further information. Please be sure to credit the pattern to Tilly and the Buttons and use the pattern/book's correct name in the class description.

GENERAL QUERIES

I'm stuck on a sewing problem...

Our printed sewing patterns come with detailed guides that walk you through each step in photos and provide extra sewing tips to help you out. If the sewing problem you're having isn't covered there, take a look at our blog where we share tons of tutorials and sewalongs. I hope this helps!

Where do you suggest I buy fabric?

Some of our favourite online fabric shops are featured on the right hand side of the Tilly and the Buttons' blog. Have fun!

I've got a complaint or a suggestion for improving your business...

Please drop us a line, we're always interested to hear your feedback and ideas to help us improve what we offer. Thank you!

Can you give me some advice on blogging / developing a line of sewing patterns / starting a business?

For advice on blogging, you can watch a video of Tilly sharing top tips on blogging with designer-maker businesses at the Folksy Summer School 2013. As for developing a line of sewing patterns, there's no single route to get into it, but Tilly has a professional background in designing learning programmes, experience teaching beginner sewing, and trained in pattern drafting at the London College of Fashion. She's written a post sharing tips for turning a hobby into a business. You might also be interested to listen to an interview for the Blogtacular podcast. Wishing you the best of luck!

If your question isn’t answered here, it may be in the FAQ on the blog.